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Baker, who became a skilled computer user during his days as a temp and regularly goes on-line to research his stories, maintains that he's hardly antediluvian. Beyond his desire for a "snapshot" of S.F. at the millennium, Baker defends the catalog as a vital backup to the on-line system, a temperamental setup rife with quirks and inaccuracies that eliminates the serendipitous search. The library computers not only botch hard-to-spell names, but they often list a single author under several separate headings. Look up "Tennyson," for example, and you may not get the same list of books you got when you looked up "Alfred Lord Tennyson." Finally, the commands of many on-line catalogs are simply difficult to figure out. In his New Yorker piece, Baker puts the frustrations of a computer search in -- you guessed it -- card catalog terms:
"It's as if you walked up to a card catalog you hadn't used in a while and weren't sure whether, in order to open a drawer, you were supposed to pull on the drawer handle, push on the drawer handle, twirl the brass end of the holding rod, or fart twice and sing 'God Bless America' in a hoarse falsetto."
Baker and the card catalog contingent don't just want the catalog preserved; they want it moved to the sixth floor of the New Main where patrons could decide for themselves whether to use it or not.
Dowlin grimaces when confronted with those arguments. The move would not only eliminate exhibition space, but he contends it would deliver a steady stream of confused librarygoers to already overworked librarians.
"I couldn't find a book using the card catalog when I came here nine years ago, and I have two master's degrees," he says. "The thing was totally inaccurate and almost useless as a search tool then, so just imagine how off it is now. Thousands of books that have cards aren't in the library anymore. Thousands have different call numbers. If you think people are confused by the on-line system, wait until they try to find a book with that obsolete card catalog."
While Baker and a band of about 50 supporters who pack commission meetings make a lot of noise, Dowlin has libraries across the nation to back up his position. For a city of its size, San Francisco is already way behind the on-line curve. The New York Public Library, for example, abandoned its card catalog in the early '80s. Oakland made the switch in 1989. The University of California at Berkeley Library put the card catalog in storage three years ago. Only a handful of people have asked to see it since then, according to librarians at Cal.
"There simply hasn't been the widespread public demand for the card catalog you would expect if you listen to Mr. Baker," says librarian Aija Kanbergs, who has worked at the Cal library since 1972. "I think he's milking the issue for all it's worth. He's overstating his case."
But for Baker and his compatriots, this isn't just about the card catalog. A gaggle of librarians and activists has been seething over the direction the New Main has taken since the $140 million showcase opened in April. They don't like the pricey cafeteria; they don't like the increase in shelves (containing both rare and not-so-rare books) closed to the public as a security precaution; they don't like the corporate sponsorship exemplified by the Chevron Corporation Teen Center and the Bank of America Jobs and Career Center; and they don't like the ability of private groups -- who helped finance the building -- to throw invitation-only parties and other functions in the library.
Most of all, they don't like Dowlin's high-tech inclinations, which they say endanger books. Dowlin's own writing has given his critics ammunition. In his 1984 book The Electronic Library, Dowlin wrote: "Our ties to books may become a liability. I suggest that the trend away from the book, leading to increased use of other media, will continue, and we will be forced to decide whether our role is limited to 'the keeping of books.' "
Dowlin maintains that just because he acknowledges a shift in the library's role doesn't mean he views books as the enemy. "Baker assumes that because I think computers are important and want to spend money on them that I hate books," says Dowlin, who left his job as director of the Pikes Peak Public Library in Colorado Springs, Colo., to come to San Francisco in 1987. "That kind of thinking makes no sense to me at all."
Dowlin traces much of the discontent at the library to his decision to reorganize the collection after the 1989 Loma Prieta earthquake. Sections were rearranged and some librarians saw their fiefdoms diminished. The children's section, for example, got bigger while the status of the math and science collection was downgraded. In other words, this isn't just a war of words; it's a battle for turf.
"There were librarians involved who didn't like the new arrangement, and they still work at the library," Dowlin explains. "Baker fancies himself a preacher, and he's found a very small congregation. They're reinforcing each other. I would be very surprised if any of the people he's talking to were hired since I took over the library system."