Jobs with smaller shuttle van companies may be flying out of the airport.

In fact, many city concierges say it's critical to have a variety of choices for hotel guests, who frequently order a shuttle van at the last minute. Holiday Inn Golden Gateway concierge Aida McGeachin says SuperShuttle has too many layers of bureaucracy. When she calls to arrange a pickup, she gets a recording and often has to wait on hold. When she finally speaks to someone, they have to coordinate with local dispatchers.

"That's why I use Quake City so much; when I call, somebody answers," says McGeachin, who uses three companies, including SuperShuttle. "I just don't understand why the airport would deprive someone of a living when they are doing such a good job and providing such a good service."

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