Parks Department sources say these weren't mixups. They were examples of a de facto Recreation and Parks policy of charging event organizers steep fees for Park Ranger security coverage, even though the rangers might not show up for the full time allotted, Park officials say.
"I'd say for 75 percent of people who pay for the service, we're not providing it," said one Recreation and Parks official, who asked not to be identified. "People putting on these events are being screwed."
Joseph Schell
Park Patrol chief Marcus Santiago
works more than 70 hours per week,
52 weeks per year.
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In 2009, Santiago told SF Weekly that he'd built the Park Patrol from a five-officer unit of docents into an organization with 24 positions, and a $2.1 million annual budget, by convincing his superiors his division could generate revenue. All the city had to do was more expansively enforce a requirement requiring organizers of events operating at park facilities to hire Park Rangers, at a typical hourly rate of $65.
Viewing city park facilities as a potential source of revenue made Santiago ahead of his time. In August 2010, Ginsburg put in place what he called "a new model" of park management, based on "revenue management and growth." Division supervisors would be evaluated based on principles of "outcome-based management," which focused on "revenue generation," according to a department PowerPoint presentation. Budget projections reveal that the department plans to increase this year's permit fees income from $2.5 million to $4.5 million.
Some of that money is intended for the department. And some of it winds up in the pockets of Santiago's favorite employees. But what beyond that are the event promoters paying for?
"During these big events, they might have six to 10 rangers on duty per day," one official said. "Of course, nobody checks how many rangers were there. Was it 10 rangers? Or maybe two? Nobody knows, because nobody oversees Marcus Santiago."
Sometimes, rangers will arrive near the beginning of an event and then leave to fulfill other duties. That's because, while event organizers may be charged the overtime rate, Santiago will sometimes fill the slots with straight-time officers, meaning their responsibilities conflict. To cover for this, they will often show up near the end of an event, so that they'll be spotted by promoters once again, according to several department officials who spoke to SF Weekly.
"We used to call it 'ghost bidding,'" one Recreation and Parks supervisor said. "You're supposed to be there, and you're not, and you're getting paid for it."
Hanley Chan is the fit, fast-talking proprietor of HC Solutions Inc., which provides security, private investigations, and government consulting services out of an office at 1355 Fairfax Ave. in Hunters Point. Chan has long been a business associate of Marcus Santiago. At a South Beach cafe, Chan discussed the fact that an EEOC investigator had been scrutinizing the companies and organizations run out of that address.
Chan had been interviewed by a federal investigator responding to a complaint by ex-Park Patrol employee Mike Horan. Horan had alleged that Santiago discriminated against non-Asian employees in the distribution of overtime hours in the Park Patrol. But judging from the recollections of Chan and a dozen others who said they'd been interviewed by the investigator, the inquiry seemed to have veered into a hunt for appearances of public corruption.
Chan said he'd come to believe the investigation was a federal wild goose chase.
"Those guys are so nasty. They somehow got some bogus stuff on Santiago," he said. "If an Asian American tries to hook up a job for one of his friends, that's supposed to be illegal?"
Chan is referring to questions he says the investigator asked about people Chan and Santiago had known who were hired as Park Patrol officers.
Santiago began his association with companies at 1355 Fairfax after working in what 60 Minutes called one of the most corrupt police units in America — and being relived of his duties. From 1985 to 1993, Santiago was an officer and supervisor with the scandal-plagued Oakland Housing Authority Police Department, a security force where officers routinely beat up and stole from suspects, planted drugs, and lied in police reports and at trial. The unit became the target of local and federal investigations. Four officers went to prison.
In 1993, after the Oakland Police Department had taken over the Housing Authority unit, Santiago was fired for excessive use of force and for stealing police evidence. He took a job managing the private security company Bay Area Patrol Division Inc., which operated out of 1355 Fairfax — the address that has housed businesses and organizations associated with Santiago for over a decade. Bay Area Patrol had a contract to provide security for San Francisco public housing projects. In 2000, Santiago got a job with the Park Patrol. In his application, Santiago did not disclose that he'd been fired from the OHAPD, but he did boast of his role as an experienced internal affairs investigator.
During the early 2000s, the Park Patrol was a crew of part-timers turning off soccer-field lights and directing visitors. In 2003, Santiago became head patrol officer. He told SF Weekly during a 2009 interview that he planned to turn the division into something more closely resembling a real police force, with staff, arresting powers, and guns. He hasn't yet obtained the arrest powers or guns, but he's managed to hire plenty of staff.