Flagrant moonlighting is not the only peculiar thing about Tom.
In 2001, Tom applied for a job with the San Francisco Sheriff's Department. He was turned down following a background check, the results of which entered the public record when Tom appealed the decision to the Civil Service Commission.
Joseph Schell
Park Patrol chief Marcus Santiago
works more than 70 hours per week,
52 weeks per year.
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It turned out Tom was fired in 1995 from the Vallejo Police Department for kicking asuspect in the head.
In 1990, Tom and another officer chased a suspect through some houses. According to the Sheriff's report, "They lost the suspect, and they ended up in the suspect's house."
The other officer maced the suspect's bed and closet, and destroyed some of the suspect's personal possessions. Tom lied to internal affairs investigators who inquired into the incident, he later admitted.
"Mr. Tom's willingness to lie for a fellow peace officer brings into question his credibility," the Sheriff's report said.
Investigators also found that while working as a police officer in Albany, San Pablo, and Vallejo police departments, Tom accepted gratuities from local businesses while on his rounds. He had also stolen crack pipes and other criminal evidence, according to a 2001 Civil Service Commission report.
(Attempts to reach Tom at home and at work were unsuccessful.)
But Parks employees have been asking themselves another tough question: Why does Santiago seem to be covering for Tom?
One possible answer: At Park Patrol, Tom is Santiago's internal affairs investigator.
From a certain perspective, the edict ordering "outcome-based management focused on revenue generation" could include Santiago's 3 a.m. calls to his staff, the overtime fees paid by event permit-holders, the loyalty Santiago receives from certain staff, and the firm control over outside complaints.
Perhaps it's no big deal that, year after year, Santiago earns around $80,000 in overtime.
From another perspective, the Park Patrol has been allowed to become Santiago's personal fiefdom.
"It was just weird how Marcus got a lot of the overtime events ahead of time, and then kind of got to take his pick, and assign himself or whomever he wants to work. " said ex-ranger Chico. "Most of the time, he works it for himself."
This means that, even though he now has a staff about the same size as the 20-officer Oakland Housing Authority Police, Santiago behaves as though he is short-staffed. His choice to send certain rangers already on duty to overtime shifts covering permit-holding events has pissed off a lot of employees, at least six of whom have filed whistleblower complaints regarding the overtime hoarding, and punishment of workers who protest.
One complainant is Mike Horan, the ex-ranger who took his case to the EEOC saying he'd been discriminated against because he wasn't one of Santiago's Asian friends.
The federal agency "deposed 10 people, and interviewed 40," Horan said.
The people interviewed came to believe the investigation was serious. Some in the department had even begun to think that Santiago's time was up.
But every indication is that Recreation and Parks has no interest in changing the way the Park Patrol has been managed. Year after year, Operations Manager Kern has given Santiago glowing performance reviews, despite the complaints, investigations, and adverse findings.
From Kern's perspective, there could theoretically be a lot to like about Santiago's management style. Kern manages an agency of around 1,000 employees. As someone who's on the job day and night, Santiago can ensure that things in his small corner of a vast bureaucracy are under control. And thanks to all those Park Patrol overtime fees, Santiago has turned his division into a revenue-generator.
Kern has so far seemed determined to leave the current situation in place.
We wanted to ask him why, but the department declined to make either him or Santiago available for interviews.
To the Parks Department, the real question may be, "Why not?"
Update: An earlier version of this story reported that the Recreation and Parks department had not provided evidence that Tom had filed an approval to work a second job. As indicated elsewhere in the story, the department has provided SF Weekly with this documentation.