Best Bike Shop for Customer Service - 2011
Freewheel Bike Shop
Ordinarily, we'd be loath to send you to a bike shop known as a hot spot for fixie kids and roadies. Of cycling's many tribes, these two are among the most exclusionary, and condescending. And both tend to congregate at this North of Panhandle storefront known for its deep stock of fixie-kid favorite Velocity Deep-V rims, and mechanics' facility with the kind of bikes often adorned with $3,000 power meters. But despite the Freewheel clientele's reputation for pretension, staffers Dustin, Travis, Connor, and Stevie make it clear that they're here to help, even if a customer is a mere civilian. Twice, by way of example, Dustin and Travis have charged $20 for the time-consuming task of ordering and replacing the cassette and pawls on a tandem's broken rear hub, a job that could easily have run into hundreds of dollars in others' hands. It didn't seem to matter to the Freewheel guys that the bike was slated for the über-unhip task of ferrying grade schoolers to class. (There's another location at 914 Valencia (at 20th St.), 643-9213.