Categories: News

Customs Computer Outage Stalls SFO Travelers


The customs process just got more miserable on Friday, thanks to technical difficulties with the U.S. Customs and Border Protection system.

The agency is processing travelers manually, leading to longer lines at San Francisco International Airport and other international airports nationwide. Around 2 p.m., it announced that a temporary outage with its processing systems has international travelers being processed “using alternative procedures.”

“CPP officers are working to process travelers as quickly as possible while maintaining the highest levels of security,” the agency tweeted.

SFO encouraged travelers to check with their airlines about flight delays but the primary impact is on travelers landing from an international flight.

At 3:37 p.m, CBP tweeted that the affected systems were coming back online.

“CBP will continue to monitor the incident,” it tweeted. “There is no indication the disruption was malicious in nature at this time.”

This article has been updated with CBP’s latest announcement.

Ida Mojadad

Ida Mojadad is the Staff Writer at SF Weekly. You can reach her at (415)-359-2728 or imojadad@sfweekly.com. Follow her on Twitter at @idamoj.

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