For all their bombast and bullying, restaurant makeover shows have a pretty simple message at heart: You only have one shot to convince a customer to return to your restaurant, so every detail matters. Hosts like Gordon Ramsay and Robert Irvine might gleefully inform an owner that his meatloaf tastes like a dog's dinner, but they will just as readily take him to task for front-of-house disasters like lackluster service and... More >>>