Earlier this month, newly minted Supervisor Katy Tang was feted for targeting Muni switchbacks as one of her first moves. This was wise: There's little that infuriates Muni-riding voters more than switchbacks, the practice of dumping passengers, mid-route, and sending the empty vehicle back to patch holes in spotty Muni service. If Muni had a policy of dripping boiling oil onto passengers' hands as they reached to pay their fares, Tang would have done well to... More >>>