Categories: News

Customs Computer Outage Stalls SFO Travelers


The customs process just got more miserable on Friday, thanks to technical difficulties with the U.S. Customs and Border Protection system.

The agency is processing travelers manually, leading to longer lines at San Francisco International Airport and other international airports nationwide. Around 2 p.m., it announced that a temporary outage with its processing systems has international travelers being processed “using alternative procedures.”

“CPP officers are working to process travelers as quickly as possible while maintaining the highest levels of security,” the agency tweeted.

SFO encouraged travelers to check with their airlines about flight delays but the primary impact is on travelers landing from an international flight.

At 3:37 p.m, CBP tweeted that the affected systems were coming back online.

“CBP will continue to monitor the incident,” it tweeted. “There is no indication the disruption was malicious in nature at this time.”

This article has been updated with CBP’s latest announcement.

Ida Mojadad

Ida Mojadad is a reporter at SF Weekly, often covering politics, housing and transportation. Her words can also be found in the Orange County Register, KQED (NPR), Faribault Daily News, Northfield News and SF Examiner. You can reach her at (415)-359-2728 or by email at

Recent Posts

Oprah at Chase Center on Saturday, Feb. 22, 2020

Oprah's 2020 Vision: Your Life in Focus Tour stopped at Chase Center on Saturday, February 21st in San Francisco.  The…


Machine Head at Fox Theater on Friday, Feb. 21, 2020

Machine Head returned home to Oakland with a head banging performance at the Fox Theater for their Burning My Eyes…


The Perfect Film Festival in a Glorious Place

Why go to a film festival when you can watch movies on your favorite device at home or on the…


Does the Tech Industry Have a Drinking Problem?

Work places and alcohol have some complicated history if we recall the Mad Men culture from the 60s. In present…


What To Declare Before Entering US Territory

International flight travels and visits are exciting experiences. Imagine the feeling you have when you travel from one part of…